Dispute Resolution – EMRSVE, LDA
Dispute resolution offers consumers an efficient and accessible way to resolve disputes outside of traditional courts. All customers of EMRSVE, LDA, classified as consumers under Law No. 144/2015, who have entered into contracts for the purchase of goods or the provision of services, have the right to refer to official entities for the amicable resolution of conflicts arising from these contracts, without prejudice to recourse to judicial courts.
The European Union provides an online dispute resolution platform that can be used to settle conflicts related to online purchases. This platform is accessible via the following web address:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Consumers can consult the updated list of Alternative Dispute Resolution (ADR) entities available in Portugal, as established in Article 17 of Law No. 144/2015, through the Consumer Portal:
For additional information, we recommend consulting Law No. 144/2015.
You may also directly contact one of the official entities listed below:
- CNIACC – National Center for Information and Arbitration of Consumer Conflicts:
https://www.cniacc.pt - CIMAAL – Algarve Center for Information, Mediation and Arbitration of Consumer Conflicts:
https://www.consumidoronline.pt - Arbitration Center for Consumer Conflicts of the District of Coimbra:
http://www.centrodearbitragemdecoimbra.com - Arbitration Center for Consumer Conflicts of Lisbon:
http://www.centroarbitragemlisboa.pt - Porto Consumer Information and Arbitration Center:
http://www.cicap.pt - Arbitration Center for Consumer Conflicts of the Vale do Ave / Arbitral Tribunal:
http://www.triave.pt
EMRSVE, LDA is committed to the friendly and efficient resolution of any dispute, prioritizing customer satisfaction and maintaining transparent and fair relationships.